If customer is not satisfied with our product, please return the
merchandise (in new condition) within 14 days with all accessories in
the original box to qualify for a refund. After 14 days refer to our
product warranty policy. No refunds will be given to Kickstarter
customers and any other purchases not made through our website. Please
refer to our product warranty policy.
Azpen offers limited manufacturer warranty from defects in material and workmanship during the warranty period.
How long the warranty is effective
Azpen products are warranted for one (1) year for parts and labor.
Who the warranty protects:
This warranty is only valid for the first consumer purchaser.
There is 15% restock fee applied to the returned product without any defective issues.
Building better products. Making it simple to recycle.
Our environmentally friendly recycling program today contributes to a cleaner tomorrow.
We will provide free of charge, through mail or email, a prepaid shipping label and packaging within 72 hours. If you would just like the label please indicate whether you would like to receive it by mail(USPS) or by email(you must have access to a printer in order to print a shipping label).
Please state the model number of your device, when first contacting us, and we will provide instructions on how to wipe all data from the device.